Contacting 'Receptions Direct'
About 'Receptions Direct'
VAT
Placing your Order
Payment Methods
What is Google Checkout?
Delivery
Delivery Lead Times
Installation
Space Planning and Design
Damaged goods
Returns Policy
Complaints procedure
Personal Details
Customer Care
Disclaimer
Guarantee Policy
Website: http://www.receptionsdirect.co.uk
Email: support@receptionsdirect.co.uk
Tel: 0845 862 2150
Fax: 0845 862 2151
Receptions Direct
PO Box 91
Bolton
BL1 9PS
'Receptions Direct' is a trading name of 'M2 Solutions UK Ltd', UK company registration no: 06006238.
We are a UK registered company that have been trading since 2006. We are specialist office furniture
suppliers and pride ourselves on the products and services that we supply. You can feel confident that
the advice you are given and the products you are sold are of the highest quality and the best value
for money available in the market place.
All prices advertised on our website exclude VAT at %.
Our VAT registration no is : 922344249
You can place your order online via our online store.
Your instructions and orders can be emailed to us at support@receptionsdirect.co.uk
Your instructions and orders can be faxed with a written confirmation.
Your order will be acknowledged to you by 'Receptions Direct' in writing before shipping, to ensure
there are no errors.
We accept payment by cheque, by BACs/CHAPs bank transfer, debit/credit card (via Google Checkout).
Please make cheques payable to 'Receptions Direct' and post to the address specified above. We normally
process your order once the funds have cleared.
We currently accept all cards that are accepted by Google Checkout, Visa (including Visa Electron), MasterCard
and Maestro (including Switch/Solo). It is our policy to obtain security validation of your credit or debit
card details before accepting the order (Google Checkout provides this service). Payment will be taken in
full at the time of the order. A receipt for your transaction will be sent to you at the address you have
provided. NO credit card details are kept by ourselves, Google Checkout retains all these private details.
With Google Checkout, you can quickly and easily buy from 'Receptions Direct' and many other stores
across the web. If you have used Google Checkout before, all you need to do is provide your Checkout
username and password to buy from us. If you are using Google Checkout for the first time, you only
have to fill out a single page of information to make your first purchase. After that, you just
need to enter your Google Checkout login to make a purchase. There is no need to re-enter your
purchase information or create multiple usersnames and passwords each time that you buy from
different sites. When you buy with Google Checkout, you can track all your orders in one place and
shop with confidence knowing that Google protects you from unauthorised purchases.
Please check with us before placing your order. Only where clearly stated are our products delivered and
installed free of charge, others may be subject to a delivery charge, which will be notified to you at the
time of your enquiry.
We are happy to install your products at the appropriate charges, If this service is required (and subject
to the quantity of products) we would request that you complete a pre-installation questionnaire that
assists our installation team and yourself to understand the full details of the installation, and ensures
a smooth and efficient completion of your purchase.
We quote lead times for delivery when customers place their orders. We always act with our best endeavors
to deliver on time, but in the event of those delivery dates altering from the date quoted when you purchased
the products, we cannot be held responsible for delays caused by our suppliers, as they are beyond our control.
We will make every effort to resolve any delays as quickly as possible.
Unless otherwise stated, there will be a charge for the professional installation of your reception(s).
Costs are kept to a minimum but are priced on a case by case basis. This condition does not apply on a
project or contract involving our sales consultants.
We provide a free space planning service. We will supply a detailed 2D plan and 3D colour visual
of the proposed reception layout.
In the unlikely event you receive any products that have been damaged during delivery or contain a
manufacturer's defect please contact us immediately by email or phone and we will arrange to replace the
part as quickly as possible. If necessary, we will replace the entire faulty product at no cost to you.
If we have not been involved in the specification or design of your office, or have not provided product
advice and confirmation on your purchase, you have the statutory right to return any products within 4
working days of delivery. To do so you must notify us by letter or e-mail within those 4 working days
to obtain a refund. Products must be returned in their original packaging in undamaged, unused
condition. You are responsible for the cost of returning the goods (unless otherwise agreed ). There is
a restocking charge of 20% of the value of the goods as all goods are made to order. Products manufactured
specifically for your needs cannot be returned unless they are faulty or damaged, in which case we will
ensure the repair or replacement in accordance with our damaged goods policy. This policy applies to
bespoke reception items. We will do everything possible to minimise errors including a final specification
and order acknowledgement to which you must agree in writing before the order is placed.
We expect our customers to be fully satisfied with the products they purchase from us. In the unlikely event
that a customer is not happy with the products, or the customer care service received from us, then we
expect them to contact us immediately and we will resolve the issue as quickly as possible.
All client information is kept strictly confidential. We do not and never will subscribe to commercial
databases and will not pass your details to any third party.
In the unlikely event that you have any problems with the products you have purchased from us we will
resolve the issue under the terms of the product guarantee as quickly as possible. We only offer receptions
that are considered to be of guaranteed quality, from manufacturers who have a well established and
excellent reputation in the office furniture industry.
Every effort is made to ensure that the information provided on this site is accurate and does not
contravene any patents or copyrights. In the rare event that we provide misleading or erroneous data on
product specification or price, we will endeavour to satisfy any complaints by offering either an
alternative product of similar quality or a product of higher value and quality for the same price. We
reserve the right to withdraw products without notification and without substitution. We reserve the right
to cancel any order that may include any mis-price or error from our website.
Our reputation means that we only supply products based on quality and value for money, sourced from
quality assured reputable manufacturers. All the products are supported by a manufacturer's guarantee
which is normally five years (unless stated otherwise) from date of delivery. Receptions Direct provides
a Manufacturers Guarantee and cannot be held liable in the event that the Manufacturer of the product
sold is no longer trading.